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Key
Responsibilities include:
- Delivers
primary functions of the Hope Village front office, which includes
face-to-face and phone interactions with patients, families, nurse
coordinators, case managers, social work.
Books reservations according to Hope Village policy; invoices patients;
checks patients out; handles customer service questions; assists with
facility management. Serves as point
person for all patients and family residing in Hope Village and offsite
hotels. Requires ability to work
independently. Resolves routine and
complex inquiries using current policies and procedures
- Assists
with Hope Village weekly reports and patient stay summaries. Has strong computer skills and can
deliver reports using Microsoft Excel, PowerPoint, Word.
- Serves
as transportation logistics coordinator: oversees daily transportation
needs of Hope Village and offsite hotel patients, both on campus and off
campus, using both campus shuttle and contracted offsite transportation
vendors.
- Assists
with processing of invoices for contracts and miscellaneous purchase
orders. This may require assisting
with generating purchase order modifications on occasion as required to
adjust contract amounts as occasionally needed.
- Helps
establish and accomplish office priorities through personal organization
and time management and support of Hope Village priorities.
Basic education, experience and
skills required for consideration:
- High
School diploma or equivalent.
- Three
years of experience in a business office, preferably in a healthcare
environment.
- A
combination of an advanced educational degree and experience may
substitute.
City of
Hope is committed to creating a diverse environment and is proud to be an
equal opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, religion, color, national origin, sex, sexual orientation,
gender identity, age, status as a protected veteran, or status as a
qualified individual with disability.
#LI-CG
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