Director, Client Excellence - AccessHope REMOTE

Required qualifications

• Bachelor’s degree in business, communications or health related field or equivalent experience may substitute for minimum education requirements.
• A minimum of 7-10 years’ total leadership experience from a combination of the following: 1) a health care benefits consulting firm; 2) an employer-facing health care product/solution organization,3) health plan serving the large market commercial organizations.  

• Proven experience and aptitude to lead a high functioning team within a virtual work environment.
• Ability to balance personal work obligations and manage a team with performance objectives that deliver across time zones in the continental U.S.
• Proven ability to establish strong relationships with internal and external key stakeholders.
• Advanced problem resolution skills and communication abilities.
• Ability to anticipate customers’ needs and match them with appropriate products and services.
• Comfort with working under pressure in a fast-paced environment.
• Travel required up to 40%.

Preferred qualifications

• Master’s degree
• Commercial market health care benefits
• Membership, active engagement, appointment to a board position with an employer-facing organization such as the National/Regional Business Group on Health, Council of Employee Benefits, other.
• To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021.  Compliance is a condition of employment.

AccessHope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, identity, age, status as a protected veteran, or status as a qualified individual with disability.