Director, Operations

Basic education, experience and skills required for consideration:

• Bachelor’s degree, Experience may substitute for educational requirements
• Five (5) to seven (7) progressive management experience and five (5) to seven (7) years of experience in an ambulatory setting. Experience to include working in a medical/hospital setting with physicians and high-level executives for strategic planning, operations and problem solving.
• Experience with utilization review, quality assurance and managed care process. Experience communicating and interacting with physicians and executives. Understanding of OSHA guidelines for ambulatory operations.
• Knowledge of billing and coding guidelines.
• Demonstrated ability and extensive knowledge of the healthcare industry including managed care, finance, physician practice management, recruiting, marketing, credentialing, medical office leasing/build-outs and problem solving.
• Demonstrated written and verbal communication skills
• Ability to plan and carry out responsibilities with supervision
• Excellent verbal and written communication skills
• Excellent interpersonal skills with other departments.
• Pleasant speaking voice and demeanor
• Neat and professional appearance
• Computer literate with keyboard skills

Preferred education experience and skills:

• Master’s degree
• EPIC experience preferred

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.