Manager, Business Analysis (CRM)

Basic education, experience and skills required for consideration:

• Must have a Bachelor’s Degree, preferred coursework in Information Systems, Business, Computer Science.
• Experience may substitute for minimum education requirements.
• Must have at least 8 years of experience working with CRM database systems.
• Must have at least 1 year of experience in a lead/supervisory capacity.

Preferred education experience and skills:

• Experience with Non-Profit organizations, Blackbaud CRM, Raiser’s Edge, Luminate Online, Classy, Tableau, and Jira.
• Excellent verbal communication skills.
• Excellent written communication skills.
• Excellent public speaking skills.
• Excellent customer service skills.
• Interface with customers at all levels. 
• Manage and coordinate multiple tasks simultaneously. 
• Creative ability to develop new ideas.
• Instruct/train others.
• Superior judgment.
• Ability to deal with confidential matters with tact and sensitivity.
• MS Office Suite, MS Visio, MS Project, Online Collaboration Tools (MS Sharepoint, MS LiveMeeting, Webex, etc.)
• Personal Computer and Peripherals, Mobile Devices, Phone and Voicemail System
• Occasionally subjected to irregular hours
• Occasional pressure due to competing priorities and deadlines
• Occasional travel required
• Atmosphere and environment associated with an office setting

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.