Allied Health
10013614 Requisition #

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

Working under the general direction and guidance of the Chairman, Department of Pathology and Director of Clinical Pathology under Clinical Laboratory Improvement Amendments of 1988, CFR Section 493, this position directs the daily workflow of the Chemistry laboratory, BCCR laboratory and specimen processing including work assignments and result review. Monitors the competency and performance of employees providing diagnostic testing within the scope of work within the division. Ensures that procedure and methods are performed according to laboratory/divisional protocol, including quality control parameters and result reporting. Provides technical expertise in the use, calibration, maintenance and troubleshooting of all laboratory instruments, equipment reagents and procedures. Works with Department Directors and other development staff to evaluate and introduce new test methods into the division. Meets objectives and expectations as established for all City of Hope employees by the medical center leadership.

Key Responsibilities include:

  • Direct daily workflow assigned to the division. 
  • Review department scheduling needs; Provide timely written work schedule for all employees.
  • Ensure adequate bench coverage to meet service needs.
  • Reviews, and reports time and attendance reports.
  • Ensures that all staff are properly trained and competent.
  • Provides summary of deviations and or staffing issues to Medical Director and Divisional Directors.
  • Writes and updates section SOP’s and policies. 
  • Develop and maintain competencies in the LIS applications, (EPIC\Beaker).
  • Ensures that specimen test cost accounting, CPT coding are accurate and up to date.
  • Ensures that supply inventories are adequate to meet service needs.
  • Oversee and perform troubleshooting when needed
  • Updates personal skill and knowledge to remain current and proficient in the section.
  • Consults with Medical Director and Directors regarding technical issues as appropriate
  • Reviews proficiency survey program activities and ensures proper response;
  • Assists in instrument/testing method correlation / validation studies as needed
  • Performs bench work as assigned.
  • Receives and investigates complaints. 
  • Reports complaints and occurrences to QRRM (TIPS) for tabulation and trending; maintains department QA indicators and monitors activity.
  • Follows up as needed to ensure that problems are corrected.
  • Also reviews and prepares QA procedures and activities; troubleshoots issues as necessary.
  • Ensures that QA/QC programs comply with all regulatory guidelines.
  • Resolves patient testing activity problems / issues.
  • Assists laboratory management in providing input for Strategic Planning, annual budget, performance reviews, personnel recruitment and disciplinary activities
  • Reports budget variations and workload fluctuations to management and derives remedies to issues revealed.
  • Participates in committee activities, task forces and improvement teams as necessary
  • Oversees and assists with the validation planning, validation of instrument, validation of testing methodologies and correlation prior to anticipated implementation. Follows change control procedures as outlined in SOPs.
  • Communicates changes to staff in effective/timely manner.
  • Ensures that competency documentation is completed with each change.
  • Assists with division and enterprise initiatives as defined.
  • Ensures that changes are implanted in orderly process

Basic education, experience and skills required for consideration:

  • BS Degree in Clinical Laboratory Sciences
  • Completion of one-year practical training at an accredited training institution.
  • Minimum 5 years supervisory experience in clinical laboratory operations, including relevant recent experience in Chemistry or related discipline, competency in organization, human relations, communication, leadership, problem-solving, statistical analysis and computer skills, laboratory information systems and regulatory standards and requirements.

Required Certification/Licensure:

  • California Clinical Laboratory Scientist or Specialist Licensure

Additional Information:

  • To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021.  Compliance is a condition of employment.   

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.



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