Supervisor, Contact Center

Basic education, experience and skills required for consideration:

• Associates Degree (Experience may substitute for educational requirements)
• 1+ years of healthcare experience as a lead or supervisor
• 3+ years of Call Center and Customer Service experience, preferably in a healthcare setting

Preferred Education:

• Bachelor’s Degree

Preferred Courses/Training:

• Six sigma yellow or green belt

Skills/Abilities:

• Integrity, team player, responsible and professional demeanor
• Requires ability to work independently with limited supervision
• Possess excellent customer service skills
• Strong drive for success and personal achievement
• Requires aptitude to influence and to be persuasive
• Must be detail oriented, flexible, and have strong organization skills
• Must be proficient in Microsoft software and varied PC applications.
• Ability to work in a team environment
• Proven experience managing multiple, competing priorities
• Experience thinking through problems creatively
• Proven success working toward measured goals
• Ability to set and manage toward goals through workload management and delegation 

Additional Information:

To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021.  Compliance is a condition of employment.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.