Supervisor, Lobby Ambassadors

Basic education, experience and skills required for consideration:   

• Associate Degree, Hospitality, Business, Computer Science.

• Experience may substitute for minimum education requirements

• 3 years of Supervisory or Management experience.

• 5 years of experience in Customer Service or Hospitality Industry.

• Broad healthcare knowledge with demonstrated experience related to customer service and/or patient experience.

• Effective time management and organizational skills to identify, prioritize and reach goals and objectives, cope with multiple demands in timely manner, and overcome changing priorities.

• Successful track record employing quality, safety, and performance improvement initiatives that achieve superior clinical quality, favorable financial outcomes, and high patient and employee engagement.

Required Certification/Licensure:

• Current CA Driver’s License
• CPR and First Aid

Preferred education, experience and skills required for consideration:

• Bachelor’s degree, Hospitality or Business Management.

• 2 years prior customer service in hotel in health care setting experience.

• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.

• Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills.

• Must be able to read and understand all operating procedures and instructions.

• Must be able to handle pressure of working with high volume public (constantly to occasionally depending on assignment).

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.